Mission: Jaunimo linija (Youth Line) - is volunteers, who listen, hear and encourage to talk
Vision: No one left alone
Long-term objectives of Jaunimo linija:
Objective 1 – At least 80 per cent of young people believe that Jaunimo linija can help them when facing emotional difficulties. (*young people – 16-30 years old)
Objective 2 – We answer 90 per cent of telephone calls and internet messages.
Objective 3 – Jaunimo linija provides high-quality emotional support:
- a) in at least 90 per cent of the cases, experts evaluate the calls as successful;
- b) in at least 90 per cent of the cases, those who contact us feel better after a conversation.
Objective 4 – At least 90 per cent of the volunteers evaluate their performance and experience in the organization positively.